The appeals processes provided by PSV are carried out in accordance to the policies and procedures established by PSV based on the requirements of the various accreditation standards. The appeals process is as follows:
Received Appeals Of Certification Status
An appeals of certification status can be sent to PSV by telephone, email, letter, or facsimile, or via the Client Feedback Form on fill-up 'Make an enquiry' under the PSV's Website not later than thirty (30) days after the notification to the organization of the decisions or measure made by PSV
Review Appeals of Dissatisfaction
Application reviewer will lodge an appeal and forward to Senior Manager Strategic Business & Regulatory Affairs (SBRA) for the review and the needs to setup Appeal Panel
Setup An Appeals Panel
SBRA Senior Manager shall ensure the composition of the Appeal Panel satisfied the requirements of impartiality and there is no conflict of interest
Investigation Of Appeals
Once Appeal Panel has been decided by the Managing Director, Appeal Panel shall investigate and make recommendations to Managing Director on the decisions. In resolving the issues, the Appeal Panel shall consider to use of external competence’s assessor for the issues related to the technical matters if necessary
Action Taken For Appeals
The Appeal Panel will ensure the appellant to respond to PSV and giving comments of the appeals and detailing on actions the organisation proposes or has been taken to investigate and resolve the matters. Once the Appeal Panel is satisfied that the matter has resolved, the Appeal Panel will ensure the appellant is advised on the outcome.
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